Return & Refund Policy – Neora

Welcome to Neora. Customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

Product must be unused and in original condition

Original packaging, tags, and accessories must be included

Proof of purchase/order ID is required

Product should not be damaged by the customer

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged products

Products without original packaging

Final sale or discounted items

Personal care or hygiene-related products

Customized/personalized items

3. Damaged or Wrong Product

If you receive:

A damaged product

Wrong item

Missing item

Please contact us within 48 hours of delivery with:

Order ID

Unboxing video/photos

Issue details

We will arrange replacement or refund after verification.

4. Refund Process

Once your returned item is received and inspected:

Refunds will be approved within 3-5 business days

Amount will be credited to original payment method

COD orders may be refunded via UPI or bank transfer

Depending on your bank/payment provider, refunds may take additional time to reflect.

5. Exchange Policy

We allow exchanges subject to product availability.

Customers can request exchange for:

Size issue

Wrong product received

Damaged item

Exchange requests must be made within 7 days of delivery.

6. Return Shipping

If the issue is from our side, return shipping will be free.

For customer preference returns, shipping charges may apply.

7. Order Cancellation

Orders can only be cancelled before shipment.

Once shipped, cancellation requests may not be accepted.

8. Return to Origin (RTO)

If an order is returned back to us due to:

Incorrect address

Customer unavailable

Refused delivery

Neora reserves the right to:

Charge re-shipping fees

Restrict future COD orders

9. Contact Us

For return, refund, or exchange support, contact us at:

Email: support@neora.com

Business Hours: Monday – Saturday, 10 AM – 7 PM

Thank you for shopping with Neora. 💜

Based on common Shopify and Indian ecommerce return-policy practices.